Refund policy

At Zenith Charm Studio, operated by CRM ADVISORY LLC, we believe that everyday essentials should combine practicality, comfort, and personal style. From face masks selected for everyday use to children's fashion accessories that add a distinctive touch to an outfit, we want every order to arrive in the condition customers reasonably expect.

We recognize that online shopping sometimes comes with unexpected circumstances. A product may arrive damaged, an accessory may not meet your expectations, or you may discover that an item is not suitable for its intended use. This policy explains how we handle returns, refunds, exchanges, cancellations, and product concerns.

Our goal is to make the process clear and fair while maintaining appropriate hygiene standards for face masks and other products that may come into contact with the face or skin.

This policy applies to purchases made through https://www.zenithcharmstudio.site/.

2. Standard Return Period

Customers may request a return of eligible merchandise within 30 calendar days after delivery.

To help us evaluate your request, please contact us within this period and provide your order information. A return request is not automatically approved merely because it is submitted, but we will review it fairly under the conditions described below.

For ordinary change-of-mind returns, products should be unused, unwashed, unaltered, and in their original condition, with original packaging, tags, accessories, and included components where reasonably available.

These conditions help us determine whether an item can be safely inspected and appropriately handled after its return.

If an item is defective, damaged during transit, incorrectly supplied, or materially different from its listing, please contact us even if it has been opened for reasonable inspection or no longer meets the standard-return conditions. Such cases will be evaluated separately, subject to applicable law.

Nothing in this policy removes any consumer protection or remedy that cannot legally be waived.

3. Face Masks and Hygiene Considerations

Because face masks may come into direct contact with the nose, mouth, and surrounding skin, hygiene is an important consideration when evaluating returns.

For a change-of-mind return, face masks must be unused, unwashed, and returned in their original sealed packaging where the product was supplied sealed. We may decline a standard return for a face mask that has been worn, washed, contaminated, or opened in circumstances where it cannot reasonably be resold or safely handled.

If the packaging was already damaged or unsealed when the product arrived, or if the mask is defective, incorrect, or materially inconsistent with its description, please contact us for assistance.

We will not use hygiene restrictions to deny a remedy required by applicable law.

Customers should also review the product description and any manufacturer-provided instructions before using a mask. Unless expressly stated in the applicable listing and supported by the relevant product documentation, a face mask should not be assumed to be a certified medical device, respirator, or substitute for professional medical advice.

4. Children's Fashion Accessories

Our children's fashion accessories may include decorative or functional items intended to complement clothing and personal style. Product eligibility for return depends on its condition, packaging, and any applicable hygiene or product-specific restrictions disclosed before purchase.

For a standard return, children's accessories should be unused, undamaged, and accompanied by their original packaging and components where reasonably available.

Please inspect items carefully before use. If an accessory arrives broken, has missing components, differs materially from its description, or raises a product-safety concern, contact us promptly.

Where an item is intended for a particular age group, customers should follow the age guidance, warnings, and instructions supplied with that item. A return decision does not replace any safety-related obligation imposed by law.

5. Items That May Not Qualify for Standard Returns

Subject to mandatory consumer rights, a standard change-of-mind return may be declined where:

  • A product has been worn, washed, or substantially used.

  • A face mask has been opened or used in a manner that prevents appropriate hygienic handling.

  • An accessory has been altered, damaged through improper use, or returned with essential components missing.

  • A product has been damaged after delivery through misuse, neglect, or failure to follow applicable care instructions.

  • The item was expressly identified as non-returnable before purchase and the restriction is lawful.

These limitations do not automatically exclude defective, damaged, incorrectly supplied, or misdescribed merchandise from an available legal remedy.

If you are uncertain whether a product qualifies, please contact our customer service team before sending it back.

6. How to Start a Return

Please follow the procedure below.

Step 1: Email our team.

Send your request to [email protected] with the subject line "Return Request."

Include your order number, the product name, the delivery date, and the reason for the return.

Step 2: Describe the product's condition.

For a damaged, defective, incorrect, or misdescribed item, explain the issue and provide photographs where reasonably available. For a face mask, please indicate whether the outer package was sealed when delivered.

Step 3: Receive return instructions.

We will review your request and provide the applicable instructions, including confirmation of whether the item should be returned and how it should be packaged.

Please do not assume that a return has been authorized until you receive instructions from our team, except where applicable law provides otherwise.

Step 4: Prepare the package.

Pack eligible merchandise securely to avoid further damage during transportation. Include the return authorization or order reference provided by our team.

Step 5: Keep your shipping receipt.

If you arrange the return shipment, retain the carrier receipt and tracking details until your case is resolved.

Our listed return address is:

CRM ADVISORY LLC
1230 CHICHESTER ST
ORLANDO, FL 32803
United States

Please confirm the return instructions before mailing merchandise.

7. Return Shipping Costs

For a standard change-of-mind return, the customer is generally responsible for return shipping costs unless we agree otherwise in writing.

If the merchandise is defective, damaged during delivery, incorrectly supplied, or materially inconsistent with its listing, contact us before paying for return shipping. We will explain the appropriate arrangements and cover or reimburse reasonable return costs where required by law or agreed as part of the resolution.

We will not impose an undisclosed mandatory return fee or restocking charge.

Original shipping charges, if any, will be evaluated according to the reason for the return, the terms disclosed at checkout, and applicable law.

8. Refund Eligibility and Amounts

Once an eligible return has been received and reviewed, we will determine the appropriate refund.

Depending on the circumstances, a refund may include:

  • The purchase price of the eligible returned merchandise.

  • Applicable sales tax attributable to the refunded items.

  • Original shipping charges where required by law or appropriate to the circumstances.

  • Approved return shipping expenses for qualifying defective, damaged, or incorrectly supplied merchandise.

For partial returns, the refund will generally relate to the eligible merchandise returned rather than the entire order.

Our standard shipping arrangement provides free shipping on orders of $10.00 or more and charges $5.99 for orders totaling less than $10.00. If a return affects eligibility for a clearly disclosed promotion, we will make adjustments only where the original terms allowed them and applicable law permits them.

We will not impose a retroactive shipping charge that was not properly disclosed or otherwise permitted.

9. Refund Processing and Payment Methods

For ordinary approved returns, we aim to initiate refunds within 7 business days after the return review is completed.

Refunds are ordinarily issued to the original payment method. Your card issuer, bank, or payment provider may require additional time to post the credit.

If the original payment method is no longer available, we will contact you to discuss an appropriate alternative.

Different deadlines may apply to cancellations or refunds required by federal law, including certain situations where an order cannot be shipped as promised. We will follow the applicable legal deadlines rather than relying on the ordinary return-processing target.

A refund confirmation indicates that we have initiated the applicable transaction; it does not guarantee that the funds will appear in your account immediately.

10. Damaged, Defective, or Incorrect Products

We want customers to receive merchandise that reasonably matches the description presented at the time of purchase.

If a face mask arrives damaged, a children's accessory is broken, the wrong product is delivered, or the item materially differs from its listing, email [email protected] as soon as reasonably practicable.

Please provide your order number, a description of the problem, and photographs where available.

After reviewing the circumstances, we may offer an appropriate remedy, which may include a replacement, refund, or another solution permitted by law.

For product-safety concerns, stop using the affected item until the issue has been assessed. If a product presents an immediate safety concern, keep it away from children and other users.

11. Exchanges and Replacements

If you wish to exchange an eligible item for a different style, color, or product, please contact us to check availability.

Exchanges depend on current inventory and the condition of the original merchandise. If an exchange is unavailable, we may recommend returning the eligible item and placing a separate order.

For defective or incorrectly supplied products, we will explain the appropriate replacement or refund options without requiring you to purchase a second item as a condition of obtaining a remedy required by law.

Any price difference or additional shipping charge will be disclosed before an exchange is finalized.

12. Order Cancellations

If you wish to cancel an order, contact us promptly with your order number.

We will attempt to stop processing or shipment if the order has not yet been dispatched. Once the package has been transferred to a carrier, cancellation may no longer be possible, and the standard return procedure may apply.

If we cannot ship within the promised period or the applicable legal deadline, we will provide any required delay notice and cancellation or refund options.

13. Promotions and Bundled Orders

Certain products may be offered as part of a promotion, discounted set, or multi-item purchase.

If special return conditions apply, they must be disclosed clearly before purchase. Any refund for a partially returned bundle will be calculated using the applicable disclosed terms and the actual amount paid, subject to mandatory consumer rights.

Promotional terms will not be used to deny a remedy that the law requires for defective or incorrectly supplied merchandise.

14. Contact Information

For return requests, refunds, exchanges, or product concerns, contact:

CRM ADVISORY LLC — Zenith Charm Studio
1230 CHICHESTER ST
ORLANDO, FL 32803
United States

Email: [email protected]
Contact person: BLAKE KELLIS BARRETT
Website: https://www.zenithcharmstudio.site/

Please include your order number in all transaction-related inquiries so that we can identify the relevant purchase and assist you efficiently.