Terms of service

1. Introduction

Welcome to Zenith Charm Studio. These Terms of Service govern access to and use of https://www.zenithcharmstudio.site/, including purchases of face masks, children's fashion accessories, and related merchandise offered through the website.

The store is operated by CRM ADVISORY LLC, located in Orlando, Florida, United States.

In these Terms, "Zenith Charm Studio," "we," "us," and "our" refer to CRM ADVISORY LLC in connection with its operation of the store. "You" and "your" refer to visitors and customers who use the website or purchase merchandise.

By using the website or placing an order, you agree to these Terms to the extent permitted by law. If you do not agree, please discontinue use of the website.

These Terms should be read together with our Return and Refund Policy, Privacy Policy, Shipping Policy, Contact Information, and Legal Notice.

2. Eligibility and Lawful Use

You must be legally capable of entering into a binding agreement to place an order. If you purchase products on behalf of another individual or organization, you represent that you have the authority to do so.

You agree to use the website only for lawful purposes and in a manner that does not interfere with website operation, security, or other customers' use.

You must not:

• Use the website to commit fraud or engage in unlawful activity.

• Submit false order, identity, or payment information.

• Attempt to gain unauthorized access to the website or its systems.

• Introduce malicious software or interfere with website functionality.

• Misuse customer-support channels or knowingly submit fraudulent claims.

• Copy or exploit protected content in a manner that violates applicable law or another party's rights.

We may take reasonable steps to protect the website and our customers from misuse, subject to applicable law.

3. Products and Descriptions

Zenith Charm Studio offers face masks and children's fashion accessories intended for everyday use, personal style, and related practical purposes.

Product listings may include photographs, colors, materials, dimensions, included components, care instructions, and other details intended to help customers make informed purchasing decisions.

We make reasonable efforts to ensure that listings are accurate and understandable. However, minor variations may occur because of lighting, display settings, manufacturing tolerances, packaging changes, or differences between production batches.

Customers should review the written product specifications and any available warnings before purchasing.

Nothing in this section permits misleading descriptions or removes a customer's rights when an item is defective, incorrectly supplied, or materially different from its listing.

4. Face Masks and Product Representations

Face masks may differ in construction, material, fit, intended use, and performance.

Unless expressly stated in a product listing and supported by appropriate documentation, no mask should be assumed to be a medical device, certified respirator, or product meeting a particular medical or occupational protection standard.

Customers should follow the product's actual instructions, warnings, and stated intended use.

Descriptions of appearance, comfort, or intended everyday use do not constitute a guarantee of disease prevention or a substitute for medical advice.

We will not knowingly make product claims that misrepresent a product's capabilities or applicable certification status.

5. Children's Fashion Accessories and Responsible Use

Customers purchasing children's accessories should review product descriptions, age recommendations, warnings, and instructions before allowing a child to use an item.

Small components, detachable decorations, cords, clips, or other product features may present risks depending on the product design and the child's age.

Products must be used in accordance with applicable instructions and warnings. Accessories should be kept away from children when a product's warning or intended-use instructions indicate that it is unsuitable for them.

Nothing in these Terms transfers away any legal responsibility that applicable product-safety law places on the seller, manufacturer, importer, or another responsible party.

6. Pricing, Taxes, and Shipping Charges

Prices and charges are displayed during the shopping and checkout process in the currency indicated, ordinarily U.S. dollars.

Product prices and availability may change before an order is accepted. Such changes do not automatically alter the agreed price of an accepted order.

Applicable sales taxes and disclosed shipping charges will be presented at checkout as required.

Our standard shipping arrangement is:

• Free shipping for orders totaling $10.00 or more.

• A $5.99 shipping charge for orders totaling less than $10.00.

Unless the checkout or a specific promotion clearly states otherwise, the threshold is calculated using the merchandise subtotal after discounts and before applicable sales tax and shipping charges.

The final checkout summary will show the applicable amount before you complete the purchase.

7. Orders and Acceptance

When you submit an order, you offer to purchase the selected merchandise under the terms and prices presented during checkout.

An order confirmation generally acknowledges that we received your order. It does not necessarily mean that every order has completed all payment, verification, or fulfillment checks.

We may review, decline, or cancel an order for legitimate reasons permitted by law, including payment authorization failure, suspected fraud, genuine inventory unavailability, an apparent pricing error, or an inability to deliver to the specified destination.

If payment has been collected for an order that is canceled, we will arrange the appropriate refund.

We will not retain payment for merchandise that will not be supplied where a refund is required.

8. Payment Security

Payments are processed through the payment methods and service providers available at checkout.

You authorize the applicable payment provider to process the transaction for the amount disclosed during checkout.

We may use reasonable verification procedures to protect against unauthorized transactions. If a payment cannot be authorized, the order may not be completed.

Customers should protect their payment credentials and avoid sending full payment-card details through ordinary email.

9. Customer Information and Order Accuracy

You are responsible for providing accurate billing, shipping, and contact information.

Please review your shipping address carefully before submitting an order. If you discover an error, contact [email protected] immediately.

We will make reasonable efforts to correct an address or order before shipment, but changes cannot be guaranteed once fulfillment or carrier handling has begun.

These responsibilities do not remove our obligations to address our own fulfillment errors or other matters governed by mandatory law.

10. Shipping and Delivery

Orders are processed and shipped in accordance with our Shipping Policy and the delivery information presented at checkout.

Any processing or delivery estimate is based on the information reasonably available when it is provided. Actual timing may be affected by inventory, carrier capacity, weather, holidays, or other operational circumstances.

If we cannot ship an order within the promised time or applicable legal deadline, we will provide any required notice and cancellation or refund options.

Customers should contact us if a package is missing, damaged, delayed, or contains incorrect merchandise.

11. Returns, Refunds, and Cancellations

Returns and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

The standard return window for eligible merchandise is 30 calendar days after delivery, subject to the conditions and exclusions described in that policy.

Because face masks may require special hygiene handling, opened or used masks may not qualify for ordinary change-of-mind returns. This restriction does not remove any remedy required by law for defective, damaged, incorrect, or materially misdescribed products.

Cancellation requests should be submitted as early as possible. Orders already dispatched may need to follow the applicable return procedure.

12. Intellectual Property

Unless otherwise indicated, original website text, graphics, layouts, branding materials, and other creative content are owned by or used with authorization from the relevant rights holder.

You may access the website for personal browsing and lawful shopping purposes.

You may not reproduce, distribute, modify, commercially exploit, or create derivative works from protected content without permission, except where permitted by law.

Third-party trademarks and product names remain the property of their respective owners. Their appearance on the website does not necessarily indicate sponsorship or endorsement.

13. Reviews and User Submissions

If the website allows customers to submit reviews, comments, or photographs, you are responsible for ensuring that your submissions are lawful and do not infringe another person's rights.

You must not submit false or fraudulent reviews, unlawful threats, defamatory material, confidential information belonging to another person, or malicious code.

Where you voluntarily submit content for publication, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute the content in connection with operating and promoting the store, subject to applicable law and any additional terms disclosed when the content is submitted.

You retain ownership of content you own. This license does not authorize handling personal information contrary to our Privacy Policy or applicable law.

We may remove or moderate submissions where reasonably necessary, but we do not guarantee that every submission will be reviewed or published.

14. Third-Party Services

Our website may rely on third-party providers for hosting, checkout, payment processing, delivery, analytics, and other operational functions.

External services may have their own terms and privacy policies. We do not control every aspect of their independent operations, although our own legal obligations remain in effect.

Customers should review the relevant provider disclosures when using an external service.

15. Website Availability and Disclaimers

We make reasonable efforts to maintain a functional website, but uninterrupted availability cannot be guaranteed.

To the extent permitted by law, website access and general informational content are provided on an "as available" basis, without a guarantee that every technical feature will always operate without error.

This disclaimer does not eliminate express product warranties, statutory warranties that cannot lawfully be excluded, or remedies required for defective merchandise or unlawful conduct.

16. Limitation of Liability

To the fullest extent permitted by applicable law, CRM ADVISORY LLC will not be liable for indirect, incidental, special, exemplary, or consequential losses where such limitations are legally permitted.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for non-waivable statutory violations or other legally protected claims.

Any permitted limitation will be interpreted in a manner that preserves mandatory consumer rights and remedies.

17. Indemnification

To the extent permitted by law, you agree to be responsible for third-party claims and reasonable losses arising directly from your unlawful misuse of the website, infringement of third-party rights, or material breach of these Terms.

This provision does not require you to indemnify us for our own unlawful conduct or for liability that cannot legally be transferred to you.

18. Suspension and Termination

We may restrict access where reasonably necessary to investigate fraud, address security threats, protect customers, or enforce lawful website-use requirements.

Where practicable and appropriate, we may provide notice or an opportunity to resolve the issue.

Suspension does not eliminate obligations concerning existing orders, refunds, privacy, or other matters that survive under applicable law.

19. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida and applicable federal law, without applying conflict-of-law principles that would require another jurisdiction's law to apply, to the extent permitted by law.

Any court proceeding must be brought in a court of competent jurisdiction, subject to applicable jurisdictional rules and non-waivable consumer rights.

Customers are encouraged to contact [email protected] before initiating a formal dispute so that we can attempt to resolve the matter informally.

Informal communication does not suspend a legal deadline unless applicable law or a valid agreement provides otherwise.

20. Changes to These Terms

We may update these Terms to reflect changes in our products, website functions, business operations, or legal obligations.

The updated version will be posted on the website with a revised effective or update date.

Changes will apply prospectively unless another application is legally permitted and appropriately disclosed. Updates will not retroactively eliminate rights that have already accrued.

21. Severability

If a court determines that a provision is invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The affected provision will be limited or interpreted only as necessary to address the legal defect.

22. Entire Agreement

These Terms, together with the applicable policies and checkout disclosures, describe the principal conditions governing use of the website and purchases from Zenith Charm Studio.

Additional transaction-specific terms may apply where they are clearly disclosed, valid, and consistent with applicable law.

23. Contact Information

CRM ADVISORY LLC — Zenith Charm Studio
1230 CHICHESTER ST
ORLANDO, FL 32803
United States

Contact person: BLAKE KELLIS BARRETT
Email: [email protected]
Website: https://www.zenithcharmstudio.site/