Shipping policy

1. Our Shipping Commitment

Zenith Charm Studio, operated by CRM ADVISORY LLC, aims to provide a clear and dependable delivery experience for customers purchasing face masks and children's fashion accessories.

We understand that customers want to know what shipping will cost, when an order is expected to leave our fulfillment process, and what steps to take if a package is delayed or arrives in poor condition.

This policy explains our shipping charges, processing practices, tracking procedures, delivery limitations, and available assistance.

It applies to orders placed through https://www.zenithcharmstudio.site/.

2. Shipping Fees

Our standard shipping arrangement is:

  • Orders totaling $10.00 or more: Free shipping.

  • Orders totaling less than $10.00: $5.99 shipping fee.

The applicable shipping charge will be displayed during checkout before the order is submitted.

Unless a specific promotion clearly states otherwise, the $10.00 threshold is calculated using the merchandise subtotal after discounts and before applicable sales tax and shipping charges.

For illustration:

  • An order with a merchandise subtotal of $7.50 ordinarily incurs a $5.99 shipping fee.

  • An order with a merchandise subtotal of $10.00 ordinarily qualifies for free shipping.

  • An order with a merchandise subtotal of $22.00 ordinarily qualifies for free shipping.

We will not intentionally add an undisclosed mandatory shipping charge after checkout.

3. Order Processing Time

After an order is placed, it may undergo payment verification, inventory confirmation, picking, packing, and preparation for carrier collection.

Unless a different time is clearly disclosed during checkout, we aim to prepare ordinary in-stock orders for shipment within 1–3 business days.

This is a processing target, not a guarantee that every order will ship within that period. Processing may take longer during holidays, peak shopping periods, inventory disruptions, or circumstances requiring additional verification.

Business days generally exclude weekends and applicable public holidays.

We will make shipping representations only where we have a reasonable basis to expect that they can be met. Where we cannot ship within the applicable promised period, we will provide the notices and options required by law.

4. Estimated Delivery Time

Delivery time begins after the package has been handed to the carrier, rather than when the order is first submitted.

Where a reliable estimate is available, the expected delivery period may be shown on the product page, during checkout, or in order and shipping communications.

Actual delivery depends on factors such as destination, carrier operations, weather, transportation disruptions, and seasonal demand.

Customers should rely on the most current estimate associated with their individual order rather than assuming that every package will arrive within the same number of days.

If no shipping time is stated, federal law generally requires a reasonable basis for shipment within 30 days, subject to applicable rule provisions and exceptions. If we cannot meet the applicable deadline, we will follow the required delay-notice and cancellation/refund procedures.

5. Order Confirmation

After submitting an order, you may receive an order confirmation containing your order number, selected products, payment information, and shipping address.

Please review the confirmation carefully. If the address or order details appear incorrect, contact [email protected] immediately.

We will attempt to correct errors before dispatch where reasonably possible, but changes cannot be guaranteed once fulfillment or carrier handling has begun.

6. Shipping Confirmation and Tracking

When tracking information is available, we may send a shipping confirmation with a carrier reference or tracking link.

Tracking may not become active immediately after a label is created. Some carriers require additional time to scan and register a package.

If tracking shows no movement for an unusually long period or the expected delivery date has passed, contact us with your order number and available tracking information.

We will review the information available and explain the next steps.

7. Shipping Destinations

Shipping destinations depend on the options supported by our checkout and fulfillment arrangements.

Please enter a complete and accurate address, including the street number, apartment or unit number where applicable, city, state, and ZIP Code.

If the checkout process does not support a destination, we cannot promise that an order can be shipped there.

Any destination-specific restrictions or charges that apply to a particular order will be disclosed where required before the purchase is completed.

8. Address Corrections and Undeliverable Shipments

Customers are responsible for checking their address details before submitting an order.

If you notice an error, contact us immediately. We will make reasonable efforts to update the address before dispatch if our fulfillment arrangements allow it.

Once a package has been transferred to the carrier, address changes may be unavailable or may involve additional charges.

If a package is returned because the address is incomplete or delivery cannot be completed, we will review the circumstances and explain the available options.

Any additional shipping charge for reshipment will be disclosed before it is imposed. This section does not remove remedies that may be required where a delivery failure results from our own error or where applicable law provides otherwise.

9. Delays and Backorders

Unexpected inventory shortages, carrier interruptions, severe weather, or other circumstances may affect shipment.

If we discover that an order cannot be shipped within the applicable promised period, we will notify the customer and provide the available options required by law.

Depending on the circumstances, the options may include consenting to a revised shipping date or canceling the order for a prompt refund.

We will not treat customer silence as consent to a delay where applicable law requires affirmative consent.

If an item cannot be supplied, we may cancel the affected order and issue the appropriate refund.

10. Lost or Missing Packages

If your order does not arrive within the expected delivery period, check the tracking information and confirm the shipping address.

If the package remains missing, email [email protected] with your order number, delivery address, and tracking details, if available.

We may review carrier scans, delivery records, and other available information to determine what happened.

Depending on the circumstances, the resolution may include a carrier investigation, replacement, refund, or another remedy required by law.

A tracking status by itself will not automatically determine the outcome of every missing-package claim.

11. Damaged Packages and Incorrect Items

Please inspect the package and its contents after delivery.

If a face mask package arrives damaged, a children's accessory is broken, the wrong item was delivered, or merchandise is missing, contact us promptly.

Photographs of the outer package, shipping label, and affected item may help us assess the issue. However, the absence of photographs will not automatically eliminate a remedy required by law.

We will review the circumstances and explain the appropriate next steps, which may include a replacement or refund.

If a product presents a possible safety concern, discontinue use until the issue has been assessed.

12. Shipping Costs for Returns and Reshipments

Our Return and Refund Policy explains the shipping costs associated with returns.

For eligible change-of-mind returns, the customer is generally responsible for return postage unless we agree otherwise.

For damaged, defective, incorrectly supplied, or materially misdescribed merchandise, we will explain the applicable return or replacement arrangements and cover or reimburse reasonable costs where appropriate or required by law.

If a package must be reshipped because of an incorrect address supplied by the customer, we will explain any applicable additional charge before proceeding.

13. Taxes and Additional Charges

Applicable sales taxes may be calculated during checkout according to the transaction and relevant legal requirements.

If an order involves an international destination and import duties or customs charges apply, responsibility for those charges will depend on the terms disclosed for the particular transaction and applicable law.

We will not state that customs charges are included unless the shipping arrangement actually supports that statement.

14. Carrier Limitations

Packages may be handled by independent shipping carriers. Their schedules, routes, and operational decisions are not entirely within our control.

We will make reasonable efforts to assist with shipping concerns by reviewing tracking information and contacting the carrier where appropriate.

The use of an independent carrier does not excuse CRM ADVISORY LLC from obligations that remain its responsibility under applicable law.

15. Contact Information

For shipping questions, tracking issues, delayed deliveries, missing packages, or damaged shipments, contact:

CRM ADVISORY LLC — Zenith Charm Studio
1230 CHICHESTER ST
ORLANDO, FL 32803
United States

Contact person: BLAKE KELLIS BARRETT
Email: [email protected]
Website: https://www.zenithcharmstudio.site/

Please include your order number and a concise explanation of the problem so our team can investigate efficiently.